Details

Please see our most common questions and answers below. If you do not find an answer to your question please click HERE to send us an email.

Do You Require a Deposit?

Upon a signed contract a non-refundable 50% deposit is required.

The final balance will be due one month prior to your event date.

On short notice events, less than one month, the full balance will be due at contract signing.

When can I pick up my items?

Your decor items can be picked up Thursday evening after 5pm, Friday evening after 5pm or any pre-arranged time during the weekend.

We will work closely with you to arrange the pick up of your items as part of the contract.

All pieces listed in “Seating”, “Backdrops” and “Large Artifacts” are only available through delivery and not pick up. This is to ensure the careful handling of our one of a kind vintage items.

When do I need to return my items?

Items can be returned at any pre-arranged time during the weekend, Monday evening after 5pm and at the latest, Tuesday after 5pm.

We will work closely with you to arrange the drop off of your items as part of the contract.

All pieces listed in “Seating”, “Backdrops” and “Large Artifacts” are only available through delivery and not pick up. This is to ensure the careful handling of our one of a kind vintage items.

What if I change my mind about the items I reserved?

Additional items can be added at any time, based on availability.

As we have many one of a kind pieces, they will be taken out of circulation and reserved for your special event. Therefore, no items may be removed from the contract once it is signed and you will still be responsible for full payment of the items that were reserved for your event.

Do you offer delivery?

All pieces listed in “Seating”, “Backdrops” and “Large Artifacts” are only available through delivery and not pick up. This is to ensure the careful handling of our one of a kind vintage items. We will of course deliver all other items in the emporium if you prefer.

The cost of delivery will be determined at the time of the contract and is based on mileage and quantity of items to be delivered.

Do you offer a setup service?

We offer a set up service at the cost of $50 per hour, starting upon our arrival and is separate from the delivery fee.

 

What happens if damage occurs?

We do understand that our inventory items are VINTAGE and may have chipping paint, scratches, dents and other imperfections at the time of delivery. There may be slight imperfections and variances in the rental items. There is no warranty that rented items are free of defects. These imperfections add to their unique charm and are not considered defects.

We do expect that all inventory items will be well cared for during your rental period. Nothing may be left outdoors overnight due to theft & weather damage. For any rental items damaged while in your care, a replacement fee of 3 times the rental price will be assessed.

Items that are NOT RETURNED on the contracted date will be considered lost and will also incur a replacement fee of 3 times the rental price.

At the time of contract signing a valid credit card must be on file in order to cover the above charges.

 

What if the items I reserved become unavailable for some reason?

It is understood that inventory occasionally can be damaged or lost by previous clients, and may not be available to fulfill your order. We will do our best to replace broken or lost pieces with another of similar appearance. However, due to the vintage nature of our unique artifacts, some are irreplaceable. In the event that one of your reserved items needs to be replaced, you will be contacted immediately. If a replacement can not be found, we will refund the price of that rental item.